Your account
Private dashboards require a secure sign-in link. Sensitive owner actions also require multi-factor verification. Dashboard pages are never treated like public website pages.
Trust and security
Your work should feel protected from the first question to launch.
Here is what we protect, what you control, and what you should realistically expect from an online service.
How your work is protected
Practical safeguards at the moments that matter.
Your payments
Stripe handles card information. Made by Auren does not store full card numbers, and a project or billing status changes only after the payment has been verified.
Your information
Forms are checked for valid information, unusual traffic, unsafe files, and automated abuse. Private service credentials are kept out of public browser code.
Your website
Before launch, we check the site on desktop and mobile, including navigation, forms, links, images, purchased features, content safety, and common accessibility concerns.
Your control
You control your domain and the material you provide. You can review account records, cancel monthly service online, and request an export or reviewed deletion.
Your support
Online support is available at any time. Billing, security, and difficult technical questions are sent to a person instead of being trapped in a repeated automated response.
A clear path
Your information moves only where the service needs it.
- You share the detailsYour business answers, image, and selections begin the project.
- We protect the requestThe website checks the submission, controls access, and keeps the confirmed price attached to the project.
- Trusted services do their partSpecialized services handle hosting, sign-in, email, payments, security, and website creation when needed.
- We check the resultThe finished website is reviewed before it is delivered or published.
Privacy and retention
Your records are not held forever.
You can request an export or reviewed deletion. Unpurchased previews and cancelled websites follow the retention periods explained in the Privacy Policy.
Privacy and retention detailsReliability and recovery
Help when something goes wrong.
We check important service connections and investigate reported problems. If an outage affects your website, support can explain the next steps and available recovery options.
Delivery and support standardsAvailable features
Know what you are buying.
Your builder clearly shows what is available. Online store checkout, appointment deposits, and carrier shipping are not yet available for purchase.
See available featuresSecurity concerns
Tell us if something looks wrong.
Never email passwords, full card numbers, identity documents, or private access keys. Send the page, time, and a short description so we can investigate safely.
Email support@madebyauren.comThe honest limitation
No internet service can promise zero risk or perfect availability.
Security threats, outages, expired domains, and account actions can still affect a website. Our responsibility is to reduce the risk, notice problems, communicate clearly, and work toward recovery.